Return & Refund Policy

Return & Refund Policy

At Community Reflections, we want you to shop confidently. This policy outlines how returns, exchanges, and refunds are processed.

1. Return Eligibility

We offer a 30-day return period from the date you receive your item.

To be eligible for a return, the item must meet the following criteria:

  • In the same condition as when received

  • Unused, unworn, with original tags (if applicable)

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:
service@hoxxine.com

Upon approval, we will:

  • Provide a return shipping label

  • Send you instructions on where to send your return

Important:
Items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at service@hoxxine.com.

3. Damages & Issues

Please inspect your items upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately, and weโ€™ll work to resolve the issue.

4. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, plants, or flowers)

  • Customized or personalized products

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping charges

We do not accept returns on:

  • Sale items

  • Gift cards

If youโ€™re unsure about whether your item qualifies, please contact us before starting a return.

5. Exchanges

To get the replacement item quickly, please:

  1. Return the original item

  2. Once the return is accepted, place a new order for the replacement item

6. European Union โ€“ 14-Day Cooling-Off Period

For orders shipped to the European Union, you have 14 days to cancel or return your order without needing to provide a reason.

Conditions:

  • The item must be unused, unworn, with tags

  • In the original packaging

  • Proof of purchase required

This right supersedes the standard 30-day return policy.

7. Refunds

Once we receive and inspect your return, we will notify you about the refund status.

If approved, the refund will be processed to your original payment method. Please allow up to 10 business days for processing.

Please note: Your bank or credit card provider may take additional time to post the refund. If 15 business days have passed since approval and you haven't received your refund, please contact us at service@hoxxine.com.

8. Return Address

A return shipping label provided by Community Reflections is required before returning any items.

Return Address:
Community Reflections inc
10020 S Western Ave,
Los Angeles, CA 90047
USA